2000年6月9日 CCNS新闻
CTI论坛翻译
OAO进入CRM领域
OAO技术解决方案公司通过建立一个新的商业部门扩展了他的业务，该部门主要提供客户关系管理（CRM）解决方案。OAOT提供的CRM产品包含在他的客户关照环之中，客户关照环是一种方法论，OAOT用来分析一家公司的呼叫中心，然后提供一种实施步骤引导图，采用最好的，可实现的解决方案，满足客户的需要，甚至超出他的预期。
OAO Getting Into CRM
OAO Technology Solutions is expanding its offerings
by establishing a new business sector focused on customer relationship management
(CRM) solutions. OAOT delivers its CRM offerings under its Circle of Customer
Care umbrella, a methodology that OAOT uses to analyze a company's call centers
and then provide a road map to implement the best possible solution to meet a
customer's needs and exceed their expectations.
Edify产品在中国投入使用
Edify公司和ITApps有限公司宣布，中国最大的银行之一选择了Edify的电子劳动力平台。Edify的解决方案与ITApps的交互忠诚度构架结合，将允许公共机构快速响应客户请求，并且强化客户关系。这一协议标志者Edify的电子劳动力平台在快速增长的中国大陆客户交互市场上的首次使用，市场的驱动力来自呼叫量的增长和对新型交互自服务应用的需求，新型服务具有多通道能力，如语音，Web和移动电话。
Edify Now Used In China
Edify Corporation and ITApps Limited announced
that one of the largest banks in China has selected Edify's Electronic Workforce
platform. Edify's solution, which is integrated with ITApps' Interactive Loyalty
framework, will enable the institution to quickly respond to customer inquiries
and strengthen customer relationships. This agreement represents the first implementation
of Edify's Electronic Workforce platform in the rapidly growing mainland China
customer interaction market，a market driven by increased call volumes and the
demand for new interactive self-service applications with multi-channel capabilities,
such as voice, Web and mobile phone.
APAC发布ASP-CRM服务
CustomerAssistance.com，一家完全属于APAC客户服务公司的附属公司，已经进入应用服务提供商（ASP）市场，为其增长的外包商提供电子客户关系管理（e-CRM），并且为传统客户提供额外客户关照选件。在新的模式下，CustomerAssistance.com将提供基于多媒体的e-CRM平台作为一种独立的解决方案。公司已经签定了两个新的B2B客户，并且为类似的ASP商业解决方案建造了一个跨越多个垂直领域的重要的管道。包括金融，B2B和零售。
APAC Launches ASP-CRM Services
CustomerAssistance.com, a wholly owned
subsidiary of APAC Customer Services, has entered the Application Service Provider
(ASP) marketplace, providing its growing base of outsourced electronic customer
relationship management (e-CRM) and traditional clients with additional customer
care options. Under the new model, CustomerAssistance.com will offer its multimedia-based
e-CRM platform as a stand-alone solution. The company has signed two new business-to-business
clients, and has built a significant pipeline for similar ASP business solutions
across numerous vertical sectors, including financial, business-to-business and
retail.
Xchange获得CustomerAnalytics
Exchange应用公司，现在以Xchange有限公司出现，已经签署了一项最后协议，获得私人拥有的软件和服务供应商CustomerAnalytics(位于Dallas,德州）。Xchange将集成CustomerAnalytics的EnAct，一个用于前线客户接触计划应用软件，到其eCRM（电子客户关系管理）解决方案套件Xchange
4.0中。
Xchange Acquiring CustomerAnalytics
Exchange Applications, now
doing business as Xchange, Inc., has signed a definitive agreement to acquire
privately held software and services provider CustomerAnalytics (based in Dallas,
Texas). Xchange will integrate CustomerAnalytics' EnAct, a planning application
for front line customer contact, into its eCRM (eCustomer Relationship Management)
solution suite Xchange 4.0.
2000年6月8日新闻<