2000年6月8日 CCNS新闻

CTI论坛翻译

AT&T和Quintus合作为呼叫中心提供电子服务套件

AT&T和Quintus宣布，两家公司组成联盟，在全世界范围内为呼叫中心提供电子客户关系管理服务。根据协议，AT&T将与Quintus建立工作组，为其客户提供Quintus的eContact套件。Quintus是一家eCRM软件开发商。另外，Quintus也将营销部分AT&T现有呼叫中心产品和服务，以补充他的全面eCRM通信解决方案。

AT&T and Quintus to Deliver Suite of E-Services to Call Centers

AT&T and Quintus announced that the two companies have formed an alliance to provide e-customer relationship management (eCRM) services to call centers worldwide. Under the agreement, AT&T will team with Quintus, an eCRM software developer, to offer the Quintus eContact Suite of software to its customers. Additionally, Quintus will be able to market the existing portfolio of AT&T call center products and services to complement its comprehensive eCRM communications solutions.


InfoCast与南非发行商签约

InfoCast公司，一家应用服务提供商，宣布签署一项协议，指定Ukukhanya信息解决方案公司作为认证的转售商，有权在南非和印度洋群岛营销和发行InfoCast产品。根据协议，Ukukhanya将以CD-ROM和在线方式发行InfoCast的虚拟学院门户产品，虚拟呼叫中心(VCC)解决方案，和课件。Ukukhanya已经承诺在五年内购买$8百万InfoCast的产品。

Infocast Signs S. Africa Distributor

InfoCast Corporation, an Application Service Provider, announced an agreement to appoint Ukukhanya Information Solutions as an authorized reseller with rights to market and distribute InfoCast products in South Africa and the Indian Ocean Islands. Under the agreement, Ukukhanya will distribute InfoCast's Virtual Learning Academy Portal product, Virtual Call Center (VCC) solution, and courseware in CD-ROM and online format. Ukukhanya has committed to purchase $8 million of InfoCast's products over a five-year period.


Philips的SpeechMania 2000首次亮相

Philips语音处理，宣布SpeechMania2000可投入使用，这是公司的高级语音识别平台，它允许用户用自然语音使用自动的，基于电话的信息和交易系统，并且表现出智能的，类似人类的对话能力。

Philips Debuts SpeechMania 2000

Philips Speech Processing, announced the availability of SpeechMania 2000, the company's advanced speech recognition platform that allows users to speak naturally when using automated, telephone-based information and transaction systems and conduct intelligent, human-like dialogs.


Gartner研究亚太地区CRM

Gartner Group 说它计划深入对多个客户调查客户关系管理市场。研究将考察亚太地区对以下产品的需求：应用软件，咨询，工程，安装和其他技术、专业服务。调查问题包括首选服务类型，未来客户需求，和针对特定国家和公司的预算。研究结果将来自对11个亚太国家的670个大型和中型公司调查。

Gartner To Study Asia/Pacific CRM

Gartner Group says it is planning an in-depth multiclient study to examine the customer relationship management market. The study will examine the demand by companies in Asia/Pacific for software applications, consulting, engineering, installation, and other technical and professional services. Questions regarding preferred service bundles, future customer requirements, and budgeting in specific countries and companies will all be addressed. The research will be derived from surveys of 670 large and midsize companies across 11 countries in Asia/Pacific.


Skillsoft为欧洲施乐公司提供呼叫中心培训

Skillsoft说，他在伦敦，位于英国的分部已经添加了一个新的培训合作伙伴欧洲施乐公司。SkillSoft将提供一个全面的课程库，主要来自客户服务课程，欧洲施乐员工超过1000人，大部分在施乐呼叫中心工作，处理关于影印机和传真机的设备查询。这是施乐为达到在2001年，50%的欧洲施乐人员通过因特网和其他新技术满足培训需求的目标而采取的一个关键步骤。

Skillsoft Providing CC Training To Xerox Europe

SkillSoft says its London, England-based subsidiary has joined a new training partnership with Xerox Europe. SkillSoft will provide a comprehensive library of courses, mainly taken from its customer services curricula, for up to 1000 Xerox Europe employees, based, for the most part, in the Xerox call centers dealing with machine inquiries regarding photocopiers and fax machines. This forms a key step in a Xerox initiative that aims for 50% of the training needs of all Xerox Europe's personnel to be conducted via the Internet and other new technologies by 2001.

 

2000年6月7日新闻<