2000年6月7日 CCNS新闻
CTI论坛翻译
SBC分发Locus语音门户平台
Locus Dialogue公司与SBC通信公司签署一项协议，分发Locus Dialogue语音门户平台的Liaison模块。作为协议的一部分，SBC将针对商业客户对这一高级平台进行市场营销。Liaison解决方案的典型应用包括：前端自动呼叫引导，语音控制内部目录，呼叫中心路由选择，语音控制拨号和提供自服务信息。
SBC To Distribute Locus SpeechPortal Platform
Locus Dialogue signed an
agreement with SBC Communications for distribution of its Liaison module of the
Locus Dialogue SpeechPortal platform. As part of the agreement, SBC will market
this advanced platform to its business customers. Typical applications of the
Liaison solution include front-end automated call direction, speech-activated
internal directories, call center routing, speech-activated dialing and the provision
of self-service information.
Davox和Eyretel组成技术联盟
Davox和Eyretel公司，位于英国的呼叫中心记录和分析解决方案提供商，今天宣布一项协议，联合营销双方的产品。今天，Davox和Eyretel将提供具有端到端解决方案的联系中心，使联系中心能够重现早期的客户交互过程，从而改进客户服务，增加商业策略和效率。
Davox, Eyretel In Technology Alliance
Davox and Eyretel, a UK-based provider
of contact center recording and analysis solutions, today announced an agreement
to jointly market each company's offerings. Together, Davox and Eyretel will provide
contact centers with an end-to-end solution that will enable contact centers to
review previous customer interactions to improve customer service and increase
business strategies and efficiencies.
800 Support选择Kana
Kana通信公司说，800 Support应用了它的几项解决方案。800 Support，Web和基于电话客户支持联系中心和最终用户帮助台运营商，将Kana
Response，一个基于web的客户服务解决方案，Kana Assist，一个在线自服务解决方案，Kana Forms，一项web表单通信技术，和Kana
Classify,（人工智能技术），与800 Support自己的web帮助服务套件ePath结合。
800 Support Picks Kana
Kana
Communications says that 800 Support is leveraging several of its solutions. 800
Support, operator of Web enabled and telephone based customer support contact
centers and end-user help desks, is combining Kana Response, a web-based customer
service solution, Kana Assist, an online self-service solution, Kana Forms, a
web-form communication technology, and Kana Classify, (artificial intelligence
technology), with 800 Support's own ePath suite of web-assisted services.
Marconi和CosmoCom联合为智能分组解决方案提供客户交互应用系统
Marconi，一家高级通信解决方案提供商，和CosmoCom，基于IP的联系中心技术供应商，宣布结为战略伙伴关系，将CosmoCom的CosmoCall通用多媒体IP联系中心与Marconi的智能分组网络解决方案集成。CosmoCall帮助企业在自服务环境下增加个人联系能力，因此可在电子商务，金融服务和帮助台功能上实现竞争优势。
Marconi and CosmoCom Join to Deliver Customer Interaction Application For
Intelligent Packet Solution
Marconi, a supplier of advanced communications
solutions, and CosmoCom, vendor of IP-based contact center technology, announced
a strategic partnership to integrate CosmoCom's CosmoCall Universe multimedia
Internet Protocol (IP) contact center with Marconi's intelligent packet network
(IPN) solutions. CosmoCall helps the enterprise add personal contact to self-service
environments, thereby realizing a competitive advantage for electronic commerce,
financial services and helpdesk functions.
Primus获得Siebel认证
Primus，eCRM软件提供商，说Siebel系统公司已经认证Primus eServer
3.1版和Primus eSupport 3.6版可与Siebel电子商务应用方案集成。
Primus Gains Siebel Certification
Primus,
a provider of eCRM software, says that Siebel Systems has validated the integration
of Primus eServer version 3.1 and Primus eSupport version 3.6 with Siebel eBusiness
Applications.
2000年6月6日新闻<