2000年6月6日 CCNS新闻
CTI论坛翻译
Axtar展示Linux局用交换机
Axtar有限公司，一家位于英国的为公共网络运营者和服务提供商提供可编程通信解决方案的公司，发布OneSwitch，一种符合标准的局用可编程电话交换机，采用Red
Hat Linux操作系统和compactPCI(cPCI)构成系统。
Axtar Shows Linux CO Switch
Axtar
Limited, a UK-based developer of programmable communications solutions for public
network operators and service providers, has announced OneSwitch, a standards-based
Central Office programmable telephony switch to use both the Red Hat Linux operating
system and the compactPCI (cPCI) form factor.
Telia Nara选择BP产品用于38个瑞典呼叫中心
Blue Pumpkin软件公司说，Telia Nara，一个Telia的分支机构，北欧国家的ISP，已经选择他的PrimeTime企业软件，用于自动化劳动力管理，改进全瑞典的客户关照中心的客户服务水平。公司的38个客户服务中心目前雇佣了1600个业务代表。
Telia
Nara Picks BP For 38 Swedish Centers
Blue Pumpkin Software says that Telia
Nara, a division of Telia, an ISP to the Nordic countries, has selected PrimeTime
Enterprise software to automate workforce management and improve customer service
levels at its customer contact centers across Sweden. The company's 38 customer
contact centres currently employ more than 1600 CSRs.
Cirilium演示最新的IP电话解决方案
Cirilium公司，一家Hypercom和Inter-Tel的合资公司，本周演示他们最新的电信/企业级IP电话。Ciurilium将示范一组增强的IP服务，包括统一消息，Web电话，点击-通话和Web推技术。这些高级VoIP（Voice-Over-Internet-Protocol)应用计划在Cirilium的IP电话基础结构：Power~Suite之上运行。Power~Suite结合媒体网关和NetControl中心，使这些服务可以通过基于web的通信网络提供。
Cirilium Displays Latest IP Telephony Solutions
Cirilium Corporation,
a joint venture between Hypercom and Inter-Tel is showing their latest in carrier/enterprise
class IP telephony this week. Cirilium will be demonstrating a host of enhanced
IP services including their Unified Messaging, Web Phone, Touch-to-Talk and Web
Push technologies. These advanced Voice-Over-Internet-Protocol (VoIP) applications
are designed to run over Cirilium's IP Telephony infrastructure, Power~Suite.
Power~Suite encompasses the Media Gateways and NetControl Center that enable these
services to be provided over web-based communication networks.
Quick & Reilly采用Siebel电子商务解决方案完成标准化
Siebel系统公司宣布，Quick & Reilly，美国最大的折扣经纪公司之一，将在Siebel电子商务应用的基础上，标准化他的销售，市场和服务组织。通过创建一个单一的，全面的客户信息管理系统，Siebel系统公司将使Quick
& Reilly的经纪人与客户更好的通信，通过所有客户联系渠道或接触点，提供个性化服务。
Quick & Reilly Standardizes
on Siebel eBusiness
Siebel Systems announced that Quick & Reilly, one
of the US's largest discount brokerage firms, will standardize its sales, marketing
and service organizations on Siebel eBusiness Applications. By creating a single
comprehensive customer information management system, Siebel Systems will enable
Quick & Reilly brokers communicate with its customers to provide better, personalized
service through all its customer channels, or touch points.
Service Merchandise选择eGain
Service Merchandise选择eGain Live 用于实时文本交谈和web协作管理，和eGain邮件系统用于响应管理，支持通过电话（800-JEWERLY)和web购买产品的客户。基于web的销售开始于1997年，其后迅速增长。eGain
Live将为Service Merchandise提供网站购买者统计测试能力。
Service Merchandise Selects eGain
Service
Merchandise selected eGain Live for real-time text chat and web collaboration
management, and eGain Mail for email response management to support customers
who buy products via the telephone (800-JEWERLY) and the web. Web-based sales
were launched in 1997, and have grown rapidly since. One cited reason: eGain Live
will provide Service Merchandise with the ability to measure its website shopper
demographics. 2000年6月5日新闻<