2000年5月3日 CCNS新闻
CTI论坛编译
Rockwell自动控制公司获得Systems Modeling公司
Rockwell自动控制，Rockwell的一个商业公司，已经获得了System Modeling公司的资产，System Modeling公司位于宾西法尼亚，开发模拟和建模软件。尽管Rockwell的母公司生产交换机，Systems
Modeling 开发呼叫中心话务模拟软件，该项交易看起来并不是出于呼叫中心的考虑。交易的原因是两家公司都是工业过程管理领域的资深企业。
Systems Modeling Acquired By Rockwell Automation
Rockwell Automation, a business of Rockwell, has acquired the assets of
Systems Modeling Corp., a Pittsburgh-based developer of simulation and
modeling software. The transaction appears not to have been motivated
by call center considerations, even though Rockwell's parent company makes
switches and Systems Modeling makes simulation tools for call center traffic.
Both, are heavily involved in industrial process management, and that's
where the transaction has traction.
Inforte公司采用Siebel的eBusiness 2000
Inforte公司，电子商务集成商，宣布支持Siebel的eBusiness 2000。Inforte的客户经验管理（Customer
Experience Management - CEM)工作针对应用电子商务模型和解决方案，优化所有通信方式获得的客户经验和多个客户接触点，包括Web，呼叫中心和区域销售/服务。
Inforte Adopts Siebel eBusiness 2000
Inforte Corp., an eBusiness integrator, announced its support for Siebel
eBusiness 2000. Inforte's Customer Experience Management (CEM) practice
focuses on implementing eBusiness models and solutions that optimize the
customer experience across all communication channels and customer touch
points梚ncluding the web, the call center and field sales and service.
Active Voice和Tundo宣布互操作性测试结果
Tundo公司，位于麻萨诸塞州，提供开放的IP电话系统，和Active Voice公司宣布，他们已经完成了Tundo的网络电话系统(NTS)和Active
Voice的统一消息解决方案之间的互操作性实验。另外，两家公司还签署了一项产品互操作和市场协议，包括进一步集成两个应用产品，为联合解决方案合作开发市场。
Active Voice & Tundo Announce Interoperability
Tundo Corporation, a, Massachusetts-based provider of open IP telephony
systems and Active Voice announced that they have completed interoperability
testing between Tundo's Network Telephony System(NTS) and Active Voice's
Unity unified messaging solution. In addition, the two companies have
signed a product interoperability and marketing agreement, which will
include further integration of the two applications and the joint marketing
of their combined solutions.
WebTone提供基于因特网的销售，市场和支持平台
WebTone技术公司现在为ASP提供其企业范围的、基于Web的客户交互解决方案，及联合授权模型。除了为各种规模的企业提供快速，低费用的eCRM应用系统外，WebTone的ASP模型提供一个安全，可靠的平台，该平台建立，运行在下一代，宽带框架上，由具有经验的IT专业团队支持。
WebTone Provides Internet-enabled Sales, Marketing and Support Platform
WebTone Technologies now offers its enterprise-wide, web-based customer
interaction solution on an ASP basis, in addition to its corporate licensing
model. In addition to facilitating quick, cost-effective eCRM implementations
for businesses of all sizes, WebTone's ASP model provides a secure and
reliable hosting platform built and maintained on a next-generation, broadband
infrastructure, and supported by an experienced team of IT professionals.
朗讯的企业网络集团和Blue Pumpkin软件公司宣布结为策略联盟
Blue Pumpkin软件公司和从朗讯科技剥离的新的企业网络集团今天宣布结为策略联盟，为具有多通道客户联系中心的企业提供成功管理人力资源的解决方案。朗讯的企业网络集团将Blue
Pumpkin软件公司的人力管理软件与朗讯的CRM解决方案套件结合销售。Blue Pumpkin软件公司的人力管理产品设计用于联系中心优化预测和业务代表的时间安排，保证在合适的时间，能够得到具有需要技能的业务代表，产品目前已集成到企业网络集团的CRM解决方案中。
Lucent's Enterprise Networks Group & Blue Pumpkin Software Announce
Strategic Alliance
Blue Pumpkin Software and the new Enterprise Networks Group being spun
off from Lucent Technologies announced a strategic alliance today to
provide solutions that help companies successfully manage human resources
in multi-channel customer contact centers. Lucent's Enterprise Networks
Group will resell Blue Pumpkin Software's workforce management software,
incorporating it as part of Lucent's suite of CRM Solutions. Blue Pumpkin
Software workforce management products are designed to optimize the
forecasting and scheduling of agents in contact centers by ensuring
the right agent skills are available at the right time, and the products
currently integrate with the Enterprise Networks Group's CRM solutions.
2000年5月2日新闻