2000年5月5日 CCNS新闻

CTI论坛编译

AMS发布用于金融服务的CRM基准测试工具

美国管理系统公司(AMS)发布交互式客户关系管理基准测试工具，以加强其金融服务业CRM策略，测试CRM软件的有效性。AMS的CRM计分卡是一种在线免费资源，它可帮助金融机构评估他们正在使用的CRM基础架构和能力，以测定CRM的智能水平。同时找到需要加强的客户服务部分（市场上）。

AMS Launches CRM Benchmarking Tool For Financial Services

American Management Systems (AMS) announced the launch of an interactive customer relationship management (CRM) benchmarking tool to highlight CRM strategies within the financial services industry and determine whether or not they have been effective. AMS's CRM Scorecard is a free online resource to help financial institutions assess their current CRM infrastructure and capabilities to determine aptitudes, as well as those areas where improvement is necessary to thrive in a market that is demanding more fully customer-centric applications.

Catalyst 通信公司与Atcomm签署销售协议

Atcomm（"@comm")公司 - 提供远程管理软件 - 和Catalyst通信公司宣布签署一项销售协议，授权Catalyst通信公司作为Xiox电话管理产品的分销商。Gatalyst通信公司将提供基于软件的Xiox旅馆和商业产品线，包括Xiox寄宿管理软件，Xiox通用商业软件(GBS)视窗版，Xiox设施管理软件(FMS)视窗版。

Catalyst Telecom Signs Distribution Agreement With Atcomm

Atcomm ("@comm") Corporation, a provider of telemanagement software, and Catalyst Telecom announced the signing of a master distribution agreement that certifies Catalyst Telecom as a distributor of the Xiox telephone management products. Under the agreement, Catalyst Telecom will now offer the Xiox software-based hospitality and commercial product line, which includes Xiox Lodging Software, Xiox General Business Software (GBS) for Windows, and Xiox Facilities Management Software (FMS) for Windows.

Telephony@Work发布CallCenter@nywhere版本3

Telephony@Work，开放结构呼叫中心和电子联系技术创造者，发布CallCenter@nywhere平台3.0版本。CallCenter@nywhere是一种综合的呼叫中心，适用范围从全功能ACD到电话呼叫，传真，电子邮件，语音邮件，交谈会议，Web回叫和IP网络上传送语音呼叫。产品最终版本的目标是满足高性能的电子联系中心和要求不间断服务（级别）呼叫中心客户的需求。包括股票交易所，保险公司，电话公司，或ASPs(应用服务供应商）。

Telephony@Work Debuts CallCenter@nywhere Version 3

Telephony@Work, maker of open-architecture call center and e-contact technology, released version 3.0 of its CallCenter@nywhere platform. CallCenter@nywhere is a comprehensive call center that applies full ACD discipline to phone calls, faxes, e-mail, voice mail, chat sessions, web-callback and voice over IP calls. The latest version of the product is targeted at mission critical e-contact and call center customers who require uninterrupted service levels. These include brokerage houses, insurance companies, telephone companies, or ASPs (Application Service Providers).

BeVocal宣布与L&H签署许可协议

BeVocal, 一家客户语音服务公司，将得到Lernout & Hauspie的L&H RealSpeak文本转语音技术许可，为客户提供语音驱动应用服务。L&H RealSpeak, L&H的自然声音合成语音引擎，将使BeVocal通过语音门户服务，用自然的、人类语音读出文本，为移动电话客户提供动态的、个人化的信息。

BeVocal Announces Licensing Agreement With L&H

BeVocal, a consumer V-services company, will license Lernout & Hauspie's L&H RealSpeak text-to-speech technology to voice-enable applications for consumers. L&H RealSpeak, L&H's natural sounding synthetic speech engine, will enable BeVocal's voice portal service to read aloud any text with a natural, human-sounding voice, providing consumers with dynamic, personalized information via mobile phones.

Sitel和日本的Bellsystem24公司结为策略伙伴

Sitel和日本最大的综合市场代理公司Bellsystem24,宣布建立广泛的唯一策略伙伴关系。在这种关系下，Bellsystem24将在日本对Sitel现在的客户及其他进入日本的Sitel客户提供和实施eCRM管理，服务和支持。相应的，Sitel将为Bellsystem24在美国的客户提供eCRM解决方案。在协议中，鼓励双方跨边界增加客户和共同寻求新的商业机会。该协议包括收入分配方式，但没有公布详细的商业细节。此外，两家公司同意采取积极的态度共享知识和交换人员。

Sitel, Bellsystem24 of Japan In Strategic Partnership

Sitel and Bellsystem24, Inc., Japan's largest comprehensive marketing agency, announced a broad-ranging exclusive strategic partnership. Under the terms of this exclusive partnership, Bellsystem24 will provide and implement eCRM management, services and support in Japan for Sitel's present clients and other Sitel clients entering the Japanese market. In return Sitel will provide eCRM solutions for Bellsystem24's clients in the United States. Within the partnership agreement are terms to encourage cross-border growth of existing clients as well as the mutual pursuit of new business. This exclusive partnership agreement includes terms for revenue sharing, but more specific financial details were not disclosed. In addition, both companies are agreeing to an active program of knowledge sharing and personnel exchange programs.

CosmoCom和XTel合作开发澳大利亚eCard市场

CosmoCom，统一联系中心技术供应商，已经选择了XTel Pty公司作为CosmoCall Universe产品在澳大利亚的主要分销商。XTel是由两家澳大利亚公司合并创建的：JR Allied Communications Pty Ltd, 一家通信代理和项目管理公司，和Delaney Communications Pty Ltd, 一家独立通信咨询公司。
 

CosmoCom and XTel Team In Australian eCare Marketplace

CosmoCom, vendor of unified contact center technology, has selected XTel Pty Limited as the primary Australian reseller of CosmoCall Universe. XTel was created from the merger of two Australian firms: JR Allied Communications Pty Ltd, a telecommunications brokerage and project management firm, and Delaney Communications Pty Ltd, an independent telecommunications consultancy.

2000年5月4日新闻 <