2000年5月8日 CCNS新闻

CTI论坛编译

Lasik Vision借助Norstan呼叫中心解决方案扩展业务

Lasik Vision 公司，北美发展最快的激光视力较正公司，已经安装了加拿大Norstan公司的呼叫中心系统，用于为患者提供更好的服务，帮助实施公司的扩张性的计划。系统总价值100万美元。新的呼叫中心设备可支持200个专家，为全加拿大15个诊所和美国新开的诊所服务。

Lasik Vision Expansion Aided by Norstan Call Center Solution

Lasik Vision Corporation, North America's fastest growing provider of laser vision eye correction, has installed a Norstan Canada call center solution to bring better service to patients and to address the company's aggressive expansion plans. Valued at over $1 million, the new call center investment will accommodate nearly 200 specialists to serve customers entering 15 clinics across Canada and in new clinics opening in the US.

Torch 选择Point的CRM系统

英国长途通信公司Torch通信公司选择了TeamPoint的客户关系管理(CRM)作为其新的客户服务的核心系统。 TeamPoint系统公司，来自Point信息系统公司，为业务员提供客户统一的信息，将客户的多种商业流程结合到一起，其中包括销售定单处理，故障管理和客户关照。该CRM项目（已经是第二阶段）由Point通过集成合作伙伴ECsoft获得。

Torch Chooses Point CRM

UK telecommunications operator Torch Telecom has chosen TeamPoint customer relationship management (CRM) as the heart of a new customer service initiative. The TeamPoint system, from Point Information Systems, gives agents a unified view of customers and brings together different customer-facing business processes including sales order processing, fault management and care. The CRM project, now in its second phase, was won by Point through integration partner ECsoft.

TSYS和Total Solutions公司与AT&T签约

Total系统服务和其附属公司，TSYS Total Solutions已经与AT&T签署了一项外包协议，为其长途直接计帐卡（DBC）客户帐号提供全范围的帐号管理和客户关照服务。作为协议的一部分，AT&T的长途DBC客户帐号转换到TS2处理系统。TSYS将利用其交易处理核心能力提供服务，同时为AT&T提供完全的客户关照管理。

TSYS & Total Solutions In AT&T Contract

Total System Services and its subsidiary, TSYS Total Solutions have signed an outsourcing agreement with AT&T to offer a full range of account management and customer care services for its long distance Direct Bill Card (DBC) consumer accounts. As part of this agreement AT&T's long distance DBC consumer accounts have been converted to the TS2 Processing System. TSYS will capitalize on its core competencies of transaction processing, as well as provide complete customer care management for AT&T.

SAP,北电网络结为策略联盟

SAP宣布与北电网络结为策略联盟，共同开发和集成工业领域的客户交互解决方案。作为协议的一部分，SAP在mySAP.com客户交互应用系统中嵌入北电网络Clarify电子商务应用单元，为商业提供扩展客户服务功能和多种信息访问和利用等级。

SAP, Nortel Networks Enter Strategic Alliance

SAP announced a strategic alliance with Nortel Networks to develop and integrate industry-specific customer interaction solutions. As part of the agreement, SAP has embedded within mySAP.com customer interaction applications from the Nortel Networks Clarify eBusiness Applications unit to provide extended customer-service functionality and new levels of information access and use to businesses.

2000年5月5日新闻