2000年5月9日 CCNS新闻

CTI论坛编译

亚洲移动通信市场重现活力

Frost & Sullivan报告表明现在亚洲经济危机的影响最坏的时期已经过去了，亚太区国家的GDP将出现正增长，通信公司有希望从繁荣的移动市场上得到回报。根据Frost & Sullivan的最新战略研究，亚太区的蜂窝电话用户到2005年可能会增加到1.67亿。1999年收入升到160亿美元，预测将会有巨大的增长，到2005年估计年收入水平达到394亿美元。

Signs of Life in Asian Mobile Market

Frost & Sullivan reports now that the worst effects of the economic crisis are over, countries throughout the Asia Pacific region are expected to show positive GDP growth, and telecommunications companies are likely to again reap the rewards of these promising cellular markets. According to new strategic research by Frost & Sullivan, the region's cellular telephone subscriber base is likely to expand to 167.0 million by 2005. Total revenues have climbed to $16 billion in 1999, forecast to take a massive leap over the forecat period, with an estimated revenue level of $38.34 billion by 2005.

First Union Direct选择Blue Pumpkin的Primetime

First Union Direct已经选择了Blue Pumpkin公司的PrimeTime预测和日程安排解决方案，用于在其客户联系中心自动化人力管理和增强客户服务水平。First Union Direct，First Union 国家银行的附属公司，是一家支持公司，保存所有的First Union的信用卡产品。在Augusta和Georgia州联系中心的业务员处理新卡申请和为信用卡持有者解决各种问题。

 

First Union Direct Selects Blue Pumpkin Primetime

First Union Direct has selected Blue Pumpkin's PrimeTime forecasting and scheduling solution to automate workforce management and improve customer service levels at their customer contact center. First Union Direct, a subsidiary of First Union National Bank, is the holding company that houses all of First Union's credit card products. Agents at their Augusta, Georgia contact center process new credit card applications and assist card holders with various account inquiries.

Syntellect和Davox结为技术联盟

Syntellect和Davox公司宣布一项协议，联合提供两家公司的产品。Syntellect的Vista软件平台的呼入自我服务解决方案和Davox的客户交互管理解决方案相结合，使客户可以通过电话或web同企业联系、自我服务或接受业务员帮助。它为需要增强客户的服务经验的企业提供了一组综合产品和服务。

Syntellect, Davox In Technology Alliance

Syntellect and Davox announced an agreement to jointly market each company's offerings. The combination of Syntellect's Vista software platform running inbound self-service solutions and Davox's customer interaction management solutions enables customers to contact enterprises via telephone or the Web, and service themselves or receive assistance from an agent. It provides a cohesive set of products and services for enterprises seeking to enhance their customer's service experience.

Acxiom和MarketSwitch组成市场联盟

MarketSwitch说，Acxiom公司已经授权它使用营销优化技术，用于扩展它的数据库营销解决方案。两家公司将集成MarketSwitch工作站，MarketSwitch的营销优化系统和Solvitur(Acxiom的商业计划和管理工具，特别用于数据库营销）,和Acxiom数据网络（Acxiom的在线交付系统，用于他的InfoBase服务），一组美国客户、商业和电话数据。联合技术将为双方的客户提供完整的、集成的数据，营销最优化和商业管理解决方案。
 

Acxiom and MarketSwitch Form Marketing Alliance

MarketSwitch says that its marketing optimization technology has been licensed by Acxiom Corporation to expand its database marketing solutions. The two companies will integrate the MarketSwitch Workstation, MarketSwitch's marketing optimization system, with Solvitur, Acxiom's campaign planning and management tool specifically designed for database marketers, and the Acxiom Data Network, Acxiom's on-line delivery system for its InfoBase service, a collection of US consumer, business, and telephone data. The combined technology will provide mutual clients with a complete, integrated data, marketing optimization, and campaign management solution.

Ameritrade扩展语音驱动股票交易系统

InterVoice-Brite说，公司已经订购了产品，用于扩展他的语音驱动呼叫自动控制系统容量。该系统允许Ameritrade的客户通过电话使用自然语音识别技术，检查他们的帐号和完成投资决定。语音驱动系统在2000年3月10号开始开放客户使用，在前9天的交易日里，已经处理了65万呼叫。这个记录数量是Ameritrade近期决定增加InterVoice-Brite呼叫自动控制系统端口容量的主要原因。系统的扩展计划在2000年5月份完成。由于使用了语音驱动系统，Ameritrade的呼叫完成量显著增加 - 系统现在在每个交易日平均处理呼叫数量超过85,000。40%以上的用户选择使用语音识别功能。

Ameritrade Expands Speech-Enabled Stock Trading

InterVoice-Brite says that Ameritrade has placed an order to expand the capacity of its InterVoice-Brite speech-enabled call automation system. The system enables Ameritrade customers to check their accounts and act on their investment decisions via telephone using natural speech recognition. The speech-enabled system was introduced to Ameritrade customers on March 10, 2000, and handled more than 650,000 calls in its first nine trading days. This record response was a major factor in Ameritrade's recent decision to increase the port capacity of its InterVoice-Brite call automation system. Expansion of the system is scheduled for May 2000. Since the speech-enabled system was implemented, Ameritrade's call completion volume has significantly increased - the system currently handles an average of more than 85,000 calls on trading days. More than 40 percent of callers are already opting to use the speech recognition capabilities.

2000年5月8日新闻