2000年5月16日 CCNS新闻

CTI论坛编译

Intelegy为HomeGain提供呼叫中心服务

Intelegy宣布获得了一个重要合同，为HomeGain提供咨询，呼叫中心设计，实施和站点性能管理，HomeGain公司是一家领先的在线服务站点，为家庭销售人员和财产代理人员建立联系。InTelegy将提供多种服务，包括：评定和建立客户服务计划，开发集成联系中心和管理运行中的呼叫中心质量，生产力，人员，日程安排，培训和扩展。

InTelegy Providing CC Services To HomeGain

InTelegy announced a major services contract providing consulting, call center design, implementation and on-site performance management for HomeGain, Inc., a leading online site for matching home sellers with real estate agents. InTelegy will deliver a variety of services including, assessing and creating a customer service plan, developing an integrated contact center and managing ongoing call center quality, productivity, personnel, scheduling, training and expansion.

ITXC开放伦敦因特网电话Super PoP

欧洲电信可以立即接入ITXC的在英国伦敦的新的Super PoP。ITXC开放伦敦的Super PoP是应欧洲电信的增加容量和改进服务质量的要求所做的。ITXC的伦敦Super PoP支持欧洲传统电话的第一层C7信令协议。C7减少通话建立时间和增加通话完成的百分比。通过伦敦本地环路供应商，ITXC的伦敦Super PoP也连接到大多数伦敦电信系统。

ITXC Opens Internet Telephony Super PoP In London

European carriers can immediately connect to ITXC抯 new Super PoP in London, England. ITXC opened the London Super PoP in response to the demand from European carriers for capacity and improved quality of service. ITXC抯 London Super PoP supports C7梩he signaling protocol of first tier traditional telephony in Europe. C7 reduces the time it takes to complete calls and increases call completion percentages. ITXC抯 London Super PoP is also connected to the majority of London carriers via the main London local loop providers.

Servicesoft发布联盟计划

Servicesoft公司，提供智能服务解决方案，宣布它的新的全球联盟计划 PartnerConnection。为各种客户提供全范围的服务和集成解决方案，PartnerConnection计划为Servicesoft合作伙伴提供销售，营销，培训和技术支持，使他们能够成功的达到他们的商业目标。计划包括四个类别的合作伙伴：咨询/集成，eSourcing，技术和增值销售商。

Servicesoft Debuts Alliances Program

Servicesoft, Inc., a provider of intelligent eService solutions, announced its new global alliances program桺artnerConnection. Offering a broad range of services and integrated solutions to diverse customer bases, the PartnerConnection program provides Servicesoft partners with the sales, marketing, training and technical support that will enable them to successfully meet their business objectives. The program includes four classifications of partners桟onsulting/Integrator, eSourcing, Technology and Value Added Reseller.

EarthLink扩展Harrisburg呼叫中心业务

EarthLink签署了一个5年租约，用于在宾西法尼亚Harrisburg的快速发展的呼叫中心业务。新的地点与原EarthLink的呼叫中心（在新Cumberland）距离20分钟车程，非常方便。新地点能够容纳超过300个技术人员，web服务人员和客户支持代表。

EarthLink Expands Harrisburg Call Center Operations

EarthLink signed a five-year lease for the home of its rapidly expanding call center operations in Harrisburg, Pennsylvania. The new facility is conveniently located 20 minutes from EarthLink's previous call center in New Cumberland and will house EarthLink's existing staff of more than 300 technical, Web-hosting and customer support representatives.

Remedy发布新的eCRM工具

Remedy宣布推出两种新的应用程序，最终完成了他的全面客户周期管理系统。他们为Remedy CRM解决方案套件增加了Remedy统一销售系统和Remedy管理引导系统。

Remedy Releases of New eCRM Tools

Remedy announced the release of two new applications to complete their offerings for comprehensive customer lifecycle management. They added Remedy Sales Continuum and Remedy Leads Management to the Remedy CRM Solutions suite.

2000年5月15日新闻