2000年5月17日 CCNS新闻
CTI论坛编译
ServiceWare的eService3.0
ServiceWare宣布新的集成产品套件,eService套件3.0,一个软件和内容解决方案,公司运用它可以提供个性化的,为客户、合作伙伴和职员量身定做的电子服务。新产品基于ServiceWare的感知处理机,一个模仿人类思维的统计引擎,可以智能的回答以前没有遇到的问题。
ServiceWare's eService 3.0
ServiceWare announced its new integrated product suite, eService Suite
3.0, a software and content solution that enables companies to provide
personalized e-Service tailored to the specific needs of customers, partners,
and employees. The new product is based on ServiceWare's Cognitive Processor,
a statistical engine that mimics human thinking, allowing it to intelligently
answer a question it has not heard before.
Zamba为Enbridge提供客户服务系统
Zamba解决方案公司,提供咨询服务和商业解决方案,宣布为Enbridge服务公司完成前台办公室客户服务解决方案,这将帮助公司更好的理解客户和为客户服务。建立Enbridge服务公司(Enbridge公司的附属公司)的应用系统是一项巨大挑战,Zamba在短时间内规划和集成了这个复杂的系统,同时定义了其商业流程。Enbridge是一家提供能量传输和分配服务的公司,并且拥有和运营加拿大最大的天然气设施。
Zamba Provides Customer Care System for Enbridge
Zamba Solutions, a consultancy and business solutions provider, announced
the completion of a front-office customer care solution for Enbridge Services
that will help the company better understand and serve its customers.
Zamba planned and integrated the complex system in a short time frame,
facing the significant challenge of developing the system while Enbridge
Services, a new subsidiary of Enbridge Inc., was concurrently defining
its business processes. Enbridge is a provider of energy transportation
and distribution services and the owner and operator of Canada's largest
natural gas utility.
DLJdirect选用Prime Response的eCRM
Prime Response说,DLJdirect选择了Prime@Vantage.com,用于最大化公司现有的世界级的客户基础价值,同时帮助他创建新的和有价值的客户关系。通过实施Prime@Vantage.com集成,电子市场解决方案将允许DLJdirect使用离线和因特网渠道分析,规划,执行和跟踪一对一市场营销活动,同时为个人主动营销提供直接的投资回报。
DLJdirect Picks Prime Response eCRM
Prime Response says that DLJdirect, has selected Prime@Vantage.com to
maximize the value of the firm's existing world-class customer-base, while
helping to build new and profitable client relationships. The implementation
of the Prime@Vantage.com integrated, eMarketing solution will enable DLJdirect
to analyze, plan, execute and track one-to-one marketing campaigns using
offline and Internet channels while providing an immediate return on investment
from individual marketing initiatives.
Philips增强语音识别能力
Philips语音ReQuest!,语音驱动呼叫路由工具的制造者,宣布推出Pure Request! 200版本。这个新版本包括比上一个版本更强大的100%支持名字的能力。其他新的增强特性包括增加一个名字字典,改进了语音用户界面,和快速的,更精确的识别和呼叫处理能力。
Philips Doubles Speech Rec Capacity
Philips Voice ReQuest!, makers of a tool for speech-enabled call routing,
announced the release of Pure ReQuest! 200. This new version includes
the ability to support 100% more names than the previous version. Other
new enhancements include an increase in the names dictionary, plus an
improved Voice User Interface, and faster, more accurate recognition and
call processing.
朗讯分离出的远端代理系统公司开张
从朗讯科技分离出的新的企业网络集团宣布一个解决方案,使呼叫中心的业务代表可以在任何远端地点工作。CentreVu Remote满足了那些希望吸引和保留最好的客户服务代表的公司的需要,可以为客户服务代表提供灵活的办公地点。这个解决方案也针对那些具有分支客户服务机构的公司,使分支机构可以连接到总部。
Lucent Spin-Off Debuts Remote Agent System
The new Enterprise Networks Group to be spun off from Lucent Technologies
announced a solution that enables contact center agents to work from any
remote location. CentreVu Remote addresses the requirements of organizations
that want to attract and retain the best customer care agents by offering
them work place flexibility. The solution is also aimed at organizations
with branch customer care locations that need to link with the organization's
headquarters site.
2000年5月16日新闻