2000年5月19日 CCNS新闻
CTI论坛编译
Discovery选择E.piphany和Acxiom
Discovery通信公司采用Acxion和E.piphany的产品，建立一个单一的，牢固的客户视图，实施CRM解决方案，使客户可以通过多种接入点访问公司数据库。Discovery是网络之父，包括Animal
Planet, TLC, Travel Channel, Discovery Health和7个频道。DCI的其他部分包括Discovery.com和175
Discovery Channel零售店
。DCI也在美国传送"BBC美国"节目。
Discovery Selects E.piphany, Acxiom
Discovery Communications has retained Acxiom and E.piphany to create a
single, consolidated view of its customers and implement a CRM solution
that provides access to data across multiple touchpoints. Discovery is
the parent of networks including Animal Planet, TLC, Travel Channel, Discovery
Health and seven digital channels. DCI's other properties consist of Discovery.com.
and 175 Discovery Channel retail stores. DCI also distributes BBC America
in the United States.
Sento启用“无电话”服务中心
Sento公司宣布它的第一个位于Evanston,Wyoming的“无电话”呼叫中心。2000年4月26日呼叫中心建成。目前，呼叫中心有25个雇员，随着业务发展，可支持最多200到250个雇员。Sento公司开发了一套内部端到端，基于因特网的eCustomer联系中心解决方案，它可取代传统电话呼叫中心。这一新技术，使用了来自多家公司（如Cisco和Genesys）的多种部件，通过数据网络传送语音和数据，并且为所有呼入请求（语音，传真，电子邮件，web回叫，文本交谈和语音邮件）智能选择路由，使客户连接到能够回答相关问题的客户服务代表。
Sento Opens 'Phoneless' Service Center
Sento Corporation announced its first "phoneless" call center in Evanston,
Wyoming. Construction was completed for the center on April 26, 2000.
Presently, the call center has twenty-five employees and can sustain growth
of two-hundred to two-hundred fifty total employees. Sento Corporation
has developed an internal end-to-end, Internet-based eCustomer Contact
Center solution that replaces the traditional telephone call center. This
new technology, which utilizes a variety of components from companies
such as Cisco and Genesys, transmits voice and data through a data network,
and intelligently routes all incoming inquiries (voice, fax, e-mail, Web
callbacks, text chat and voice mail) to customer service representative
qualified to answer their questions.
Sedona的CRM解决方案得到Acxiom数据网络认证
Sedona公司今天宣布，它的客户关系管理应用系统已经获得Acxiom认证，可支持Acxiom数据网络（SM）。使用Acxiom数据网络，Sedona的CRM应用系统帮助企业得到客户关系引人注目的改进：包括质量，精确性，个性化和收益。
Sedona's CRM Solution Receives Acxiom Data Network Certification
Sedona Corporation announced today that its customer relationship management
application has been certified by Acxiom to support the Acxiom Data Network(SM).
Using the Acxiom Data Network, Sedona's CRM application helps businesses
to dramatically improve the quality, accuracy, personalization and profitability
of customer relationships.
SPSS介绍CRM,数据挖掘系统
SPSS介绍了他的CustomerCentric系统，一个全面分析客户关系管理解决方案。CustomerCentric应用高级数据挖掘技术，为应用机构提供一个端到端客户智能系统，使其在每个客户接触点上都能够作出有效和经济的决策。CustomerCentric为运行的CRM系统发布来自数据的评分，从而生成个性化的内容。另外，它使公司的管理和执行人员具有客户洞察力，因此可以作出全面的，基于数据的决策。
SPSS Intros CRM, Data Mining System
SPSS introduced CustomerCentric, a comprehensive analytical customer relationship
management solution.
CustomerCentric applies advanced data mining techniques to provide
organizations with an end-to-end customer intelligence system for more
effective and profitable decisions at every point of customer contact.
CustomerCentric distributes data-derived scores to operational CRM systems
to drive personalized content delivery. In addition, it enables companies
to deploy customer insight to managers and executives so that they can
make informed, data-driven decisions.
Nuance开放可重用语音对象库
Nuance公布了可重用语音应用建造模块SpeechObjects交换库，它可使开发人员快速建造语音驱动的应用系统，这些系统可用于企业，电信和紧急语音Web服务。SpeechObjects交换系统的设计允许开发者下载SpeechObjects和发布他们自己的模块，这些模块可由第三方开发者使用。
Nuance Opens Library of Reusable Speech Objects
Nuance announced the SpeechObjects Exchange梐 library of reusable speech
application building blocks that enable developers to rapidly build
voice-driven applications for enterprises, telecommunications and the
emerging Voice Web. The SpeechObjects Exchange is designed to allow
developers to download SpeechObjects, and publish their own SpeechObjects
for use by other third-party developers.
2000年5月18日新闻