2000年5月22日 CCNS新闻
CTI论坛编译
Business Objects同IBM，Siebel举办系列研讨会
Business Objects宣布同IBM和Siebel系统公司举办系列研讨会，在六城市巡回过程中，来自Business Objects,
IBM, 和Siebel系统公司的执行官将讨论如何管理客户交互服务，保护客户隐私，及个性化的客户通信以帮助获得高收益和额外的销售机会。另外，他们将分享如何实现关照周期，从而帮助公司吸引新客户，同时为保留最有价值的客户提供增值服务。
Business Objects Launches Seminar Series With IBM, Siebel
Business Objects announced a seminar series with IBM and Siebel Systems.
During the six-city tour, executives from Business Objects, IBM, and Siebel
Systems will discuss how managing customer interaction, driving customer
intimacy, and personalizing customer communication can help drive higher
margin revenue and upselling/cross-selling opportunities. In addition,
they will share how implementing the care cycle can help companies attract
new customers while providing value-added services to keep the most valuable
ones.
虚拟呼叫中心在芬兰邮政交付使用
Cisco系统公司和Wicom通信公司宣布交付一个先进的完全基于IP的呼叫中心给芬兰邮政局，芬兰的传送信息、小型货物和包裹公司。芬兰邮政局呼叫中心，分布在芬兰三个地区，的所有用户接口和软件都是基于浏览器的。这种基于web的方式对公司非常有利，它节省成本，可保证商业软件的可靠性和可持续升级。它还为管理人员和工作人员带来了更多的工作灵活性。
Virtual Call Center Delivered to Finland Post
Cisco Systems and Wicom Communications announced the delivery of a pioneering
fully IP-based call center to Finland Post, Finland's conveyor of information,
small goods and parcels. All the user interfaces and software in Finnish
Post's call center, based in three locations in Finland, are now browser-based.
This web hosting offers many benefits to the company as it is a cost-effective
method of ensuring that business-critical software is constantly updated
and reliable. It also allows greater working flexibility for management
and employees.
Applix, Ericsson咨询为德语市场带来移动CRM
Applix宣布与Ericsson咨询公司GmbH，一家全球领先的电信工业管理咨询公司，建立合作伙伴。两家公司将主要为德语市场提供CRM解决方案，包括德国，瑞士和奥地利。
Applix, Ericsson Consulting to Deliver Mobile CRM to German Market
Applix announced a partnership with Ericsson Consulting GmbH, a global
leader in management consulting to the telecommunications industry. The
two companies will focus on an integrated CRM solution for the German
market, which includes Germany, Switzerland and Austria.
GTech为德州政府提供呼叫中心服务
GTech被德州人员服务部选中，为德州的电子利益传送(EBT)系统提供呼叫中心支持服务。他们将为140万人员服务部的客户和1.3万持有洲EBT卡的零售商提供多语热线服务。合同将以每次通话为基础对公司作出补偿，合同期为5年，可延长到七年。
GTech Providing CC Services To Texas Govt.
GTech has been selected by the Texas Department of Human Services to provide
call center support services for the State's electronic benefit transfer
(EBT) system. They will provide multi-lingual hotline services for the
more than 1.4 million Department of Human Services clients and the 13,000
retailers that honor the State EBT cards. The contract will provide for
compensation on a per call basis and will be for a five-year term with
options to extend for up to seven additional years.
Philips为电信交付语音导向的目录协助应用系统
Philips语音处理公司宣布最近签署了6个协议，为3个洲的主要电信部门提供目录协助自动应用系统。这些加入的客户早期已经采用了目录协助应用，例如号码查找和完成呼叫，客户包括：Ameritech,
南贝尔，加拿大AT&T ，加拿大贝尔公司，多米尼加共和国电信，新西兰电信和其他公司。
Philips Delivers Voice-Activated Directory Assistance Apps to Telcos
Philips Speech Processing announced six agreements have been recently
signed to provide directory assistance automation applications to major
carriers on three continents. These customers join Philips' roster of
customers that have previously deployed directory assistance applications
such as number look-up and call completion, including Ameritech, Bell
South, AT&T Canada, Bell Canada, the Dominican Republic Telecom,
New Zealand Telecom and others.
2000年5月19日新闻