2000年5月24日 CCNS新闻

CTI论坛编译

Siebel和Quintus成为全球联盟

Siebel和Quintus宣布成立全球转售，市场和技术联盟。联盟协议包括以下内容：Quintus将利用其全球销售能力和分销渠道，结合Quintus eContact推广和销售Siebel电子商务应用系统；Siebel已经获许使用Quintus eContact通用排队技术，以增强Siebel未来电子商务应用产品的多媒体排队和智能路由能力；Quintus成为Siebel联盟计划的战略软件伙伴，两家公司将联合制订市场和销售计划。

Siebel, Quintus Enter Into Global Alliance

Siebel and Quintus announced a worldwide reseller, marketing and technology alliance. The alliance includes the following agreements: Quintus will market and sell Siebel eBusiness Applications in conjunction with Quintus eContact through Quintus' worldwide sales force and distribution channels; Siebel has licensed Quintus eContact universal queuing technology to add multimedia queuing and intelligent routing capabilities to future Siebel eBusiness Application releases; and Quintus has become a Strategic Software Partner in the Siebel Alliance program, which provides for joint marketing and sales programs between the companies.

Kana, Swallow信息系统公司签署全球合作协议

Swallow信息系统公司已经与Kana通信公司签署了一项全球分销协议。结合的技术将为客户联系管理提供多通道电子商务解决方案，包括所有形式的通信：Web表单，电子邮件，电话，传真，信件。全球伙伴关系将使Swallow成为Kana产品在英国的第一转售商。

Kana, Swallow Information Systems Sign Global Partnership

Swallow Information Systems has signed a global distribution agreement with Kana Communications. The combined technologies will provide e-businesses with a multi-channel solution for customer contact management covering all forms of communication including: Web form, email, telephone, fax and letter. The global partnership also makes Swallow the first reseller of Kana products in the United Kingdom.

Mindmaker发布文本转语音技术

Mindmaker公司，一家个人助理和人工智能技术培育器开发商，在AVIOS年会上介绍了他的文本转语音(TTS)技术。Mindmaker的FlexVoice TTS技术具有高质量，多种人类声音和灵活的开发能力，在服务器和客户应用软件上需要较少的资源。

Mindmaker Unveils Text-to-Speech Technology

Mindmaker, Inc., a developer of personal assistants and an artificial intelligence technology incubator, introduced its text-to-speech (TTS) technology at the AVIOS annual conference. Mindmaker's FlexVoice TTS technology generates high quality, human-sounding multiple voices with high end-user and development flexibility and low resource requirements for both server and client applications.

Telera向国家航空公司销售自服务应用系统

Telera，一家应用服务提供商，说国家航空公司将使用他的可扩展的和web驱动的Talk@Net服务，提供基于电话自服务应用系统。国家航空公司，是位于拉斯维加斯提供定期旅客和货物服务的运输公司，将使用Telera的Talk@Net交互语音应答（IVR）应用系统，应答航空公司客户的航班信息查询呼叫。今天，航空信息呼叫由呼叫中心负责预定的业务代表处理。

Telera Sells Self-Serve App To National Air

Telera, an application service provider, says that National Airlines will implement their scalable and web-driven Talk@Net service to offer phone-based self-service applications. National Airlines, a Las Vegas-based carrier offering scheduled passenger and cargo service, will implement Telera's Talk@Net interactive voice response (IVR) application to answer flight information calls placed by airline customers. Today, flight information calls are handled by reservation agents at the call center.

Frost: CosmoCom占有50%的IP ACD市场

一个2000年春季Frost & Sullivan标题为“美国web呼叫中心市场”报告说：CosmoCom在美国1999年基于服务器的IP-ACD市场上占有50%的市场，PakNetX（现属于Aspect公司）占25%，所有13家其他市场参与着（包括Cisco,eGain,IEX,Lucent,Nortel,Quintus,和Picazo）共同分享另外25%的市场。

Frost: CosmoCom Has 50% of IP ACD Market

A spring, 2000 Frost & Sullivan report titled "US Web-Enabled Call Center Markets" says CosmoCom had a 50% share of the US market for server-based IP-ACD in 1999, beating out PakNetX (now owned by Aspect) with only a 25% share of the marketplace, and all 13 other market participants (among them Cisco, eGain, IEX, Lucent, Nortel, Quintus, and Picazo) with a total combined market share of only 25%.

朗讯的ENG与新的CRM联盟成员签约

从朗讯分离的企业网络集团 （ENG）宣布在CRM解决方案联盟网络中增加两个新的合作成员。Astound 公司, 一家提供通信解决方案的领先公司，该方案可使企业和雇员、客户、合作伙伴实时通信。Austin Logistics公司：为呼叫中心提供决策支持技术和财务管理操作。两家与朗讯签署了加入联盟的协议。

Lucent's ENG Signs New Members For CRM Alliance

The Enterprise Networks Group to be spun off from Lucent announced the addition of two associate members to its CRM Solutions Alliance Network. Astound Incorporated, a leading provider of communication solutions that enable companies to communicate in real time with their employees, customers and partners and Austin Logistics Incorporated, a provider of decision support technology for call centers and financial management operations have signed on as Alliance members.

2000年5月23日新闻