东软软件园产业发展有限公司简介
2005/04/06
东软软件园产业发展有限公司（简称"东软发展"）是中国领先的软件与解决方案提供商--东软集团的控股子公司。
Neusoft Park Industrial Development Co., Ltd., is a subsidiary of Neusoft
Group, a leading software and solution provider in China.
东软发展通过整合东软集团及合作伙伴的优势资源，以BPO和IT系统外包业务为核心业务，以软件产业和人才培养环境设施为基础，以风险投资业务为服务支持，形成BPO业务、IT外包服务、风险投资、园区企业业务合作互动发展的格局，为国内外客户提供全方位增值服务。通过持续不断的改进与创新，致力于成为中国一流的BPO服务提供商。
Neusoft Park Industrial Development Co., Ltd. integrates the advantageous
resources of Neusoft group and its partners', focused on BPO and IT system
outsourcing as its core business, based on software industry and HR education
infrastructure, supported by venture investment, so that brings about
an interactive development situation of BPO, IT outsourcing services,
venture investment, business cooperation between enterprises in the software
park and provides its domestic and international clients with all-round
value added services. We dedicate in becoming top-ranking BPO services
provider in China by continuous improvements and innovations.
主营业务--呼叫中心
Core Business-Call Center
东软致力于为客户提供专业的整体解决方案和服务。在BPO领域，东软发展基于成熟稳定的呼叫中心系统平台，利用东软的IT技术人才等优势，为客户提供独特而灵活的客户响应与支持服务。
Neusoft provides professional solutions and services to customers and
enterprises. And in the area of BPO, Neusoft offers unique and flexible
services by taking the most advantage of its mature and stable call center
system platform and human resource specialized in IT technology.
市场定位 Market Orientation
- 国际业务 International Business
以日本、韩国等国际客户为主，重点拓展东北亚市场
Focusing on Northeast Asia market with emphasis on Japanese and Korean
clients
- 国内业务 Domestic Business
以教育行业、防伪行业、区域重点企业、政府等领域作为重点，为国内相关行业提供专业服务
Providing professional services for domestic industries with emphasis
on education, anti-counterfeit, main local enterprises, government,
etc.
服务优势 Advantages
- 优秀的人力资源配置
Excellent Human Resource
日语、韩语、英语等多种语言人才及不同级别IT技术人才储备，还可以依托东软信息学院定制培训需要的人才
Human resource pool for Japanese, Korean and other language speakers
and IT technologists, training on-demand by Neusoft IIT
- 服务品质保证(SLA)
Service Level Agreement (SLA)
坚持质量管理与过程控制，确保为用户提供高可靠性和高安全性的服务
Persisting in quality management and process control, providing customers
with reliable and secure services by sticking to SLA
- 完善的基础配套设施和服务网络
Well organized Infrastructure and Service Network
成熟的电信级呼叫中心运营基础平台、运营LICENSE及特服号码、多项紧急处理预案
Mature call center system, unified connecting line, appropriate DRP
- 国际项目经验
Experience in Deploying International Project
具有与国际伙伴共同建设、运营呼叫中心的技术和经验，并且能够根据客户需求定制个性化的服务流程、业务模式等
Experienced in building and operating international call center with
international partners, offering customized service flow and business
model suited to customers
地址：中国大连市软件园东路2号 邮编：116023
电话：+86 411 84835333
传真：+86 411 84768811
网址：www.neusoft.com
E-mail：bpo@neusoft.com
Neusoft Park Industrial Development Co.,Ltd.
No.2 Eastern Ruanjianyuan Road,Software Park,Dalian 116023,P.R.China
TEL：86 411 84835333 FAX：86 411 84768811
Http：//www.neusoft.com
E-mail：bpo@neusoft.com