Hammer's New IVR White Paper_交互语音

Hammer's New IVR White Paper

Edited by Brandon Friesen

"What You Don't Know Can Hurt You ? Why Your Company Needs Continuous Quality Monitoring of IVR Applications"

January 18, 2000

A new white paper put out by Hammer Technologies (www.hammer.com) looks at how a growing number of major corporations like Fidelity Investments, First Union Bank, and Merrill Lynch are proactively addressing the problem ? the only way most call centers know anything is wrong with their IVR systems is when a customer calls to complain ? using continuous Quality Assurance monitoring.

The white paper is part of Hammer's "Call Center White Paper Series."

Topics addressed include:

What Can Go Wrong With IVR;
SNMP Monitoring Is Not Enough;
How Often Do Problems Occur?;
Approaches To Take;
One Bank's Experience;
and Automated Testing Pays for Itself

To access the white paper, go to http://www.hammer.com/p_call.htm and follow the appropriate links.

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分类信息: 技术_交互语音_解决方案