Avaya Aura呼叫中心真正的下一代产品_呼叫中心

Avaya Aura呼叫中心真正的下一代产品

2010/07/27

　　近日，Avaya推出一系列功能更为强大的联络中心和统一通信方案以及相关服务，从而将企业实时通信和多媒体通信的经济性和效能提高到新的水准。这些产品和服务基于Avaya Aura™，可帮助企业加速决策，提升公司营收能力，同时迈向更加以人为中心的协作方式。

　　以下是部分客户及国外媒体对Avaya的点评：

　　“Avaya has come out with a contact center application, the Avaya Aura Contact Center that actually is next-generation in the truest, most proper sense of the phrase.” – TMCNet

　　“Avaya公司还推出了一个呼叫中心应用程序，即Avaya Aura呼叫中心，这才是真正意义上的下一代产品。”– TMCNet

　　“Avaya's biggest announcement since the acquisition of Nortel sees the company releasing a slew of contact center and workforce optimization applications, all based on Avaya's Aura architecture.” – eWeek

　　“Avaya公司自从收购了北电网络公司（Nortel）以来，最大的动作便是推出了一系列基于Avaya Aura构架的呼叫中心和劳动力优化应用程序。”– eWeek

　　“The new suites integrate Nortel technology acquired last year and add support for standards, virtualization and increased scalability.” – InformationWeek

　　“新的应用程序套装整合了去年从北电网络公司（Nortel）所获得的技术，对标准化和虚拟化进行了新的支持，并提升了可扩展性。”– InformationWeek

　　“Avaya's release today of a new midmarket contact center product, an update to its analytics offering, and its entrance into the workforce optimization (WFO) market were signals that the company is following through on its pledge to take full advantage of its Nortel acquisition, according to analysts.” – SearchCRM.com

　　“Avaya公司今天推出了一个新的中型市场呼叫中心产品，对其分析产品进行了升级，并宣布进入劳动力优化（WFO）市场。据分析师讲，这标志着该公司正在履行收购北电公司后充分整合其资源的承诺。”– SearchCRM.com

　　“a next generation software suite for call centers designed to integrate more customer service contact channels such as email, chat, IM and social networking.” – ZDNet

　　“新一代的呼叫中心软件套件融入了更多客户服务联络渠道，如电子邮件、聊天工具、即时通讯和社交网络。”– ZDNet

　　“This is a complete solution: a complete stack that we can take to market,” said Jorge Blanco, vice president of contact center marketing for the vendor. “For partners, we see it as an opportunity to increase their share of wallet and also simplify support interactions both pre- and post-sale。”– ChannelWeb

　　“这是我们可以提供给市场的一套完整的解决方案，”呼叫中心的供应商营销副总豪尔•赫布兰科（Jorge Blanco）说，“对于合伙人来说，我们认为这是一个增加钱夹份额的机会，同时亦可简化售前售后的支持性互动。”– ChannelWeb

　　“I was also struck that, as much as any one product or capability, what Avaya is hoping to highlight with today's announcement is that it's executing on the product roadmap it announced in January, that it's meeting the commitments it's made to the marketplace as it digests its Nortel acquisition and squares off against Cisco。” – No Jitter

　　“我同样震惊的是，对于任何一种产品或性能， Avaya公司在今天的公告中所要强调的是，他们已经按照1月份发布的产品路线图在执行了，也就是说，他们正在履行收购北电（Nortel）和向思科宣战时，对市场所作出的承诺。”– No Jitter

　　“Seven months after Avaya closed its acquisition of Nortel and simultaneously released a road map for integrating the two product lines, Avaya has delivered on that plan. It is releasing a cornucopia of new and enhanced products that largely follow the promises Avaya made in January, Drew Kraus, an analyst with Gartner told CRM Buyer。” – CRM Buyer

　　“Avaya公司完成收购北电网络公司（Nortel），并同时发布了整合两个产品线的路线图，7个月以后，Avaya公司成功实现了该计划。他们发布了一系列新的增强产品，很好地兑现了Avaya公司在1月份所作出的承诺，Gartner分析师德鲁•克劳斯（Drew Kraus）告诉CRM Buyer记者。”– CRM Buyer

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