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自助语音平台——Intervoice/EDIFY

2007/09/20

• EDIFY Voice Interaction Platform(EVIP)


• Speech Applications


• EDIFY Voice Studio


• Voice Application Server

• 基于NMS板卡的专享设计，强大的DSP资源，高效的语音传真统一处理。


• 高容量的语音通道，单台服务器可支持16个E1的语音通道。


• 支持呼入呼出混合模式。


• 支持多种电信协议，允许IVR前置。


• 真正100%图形开发工具，特有的矩阵式流程开发。


• 强大的内置处理函数。


• 与国内外各种主流CTI的无缝集成（Genesys、ICM、AIC等）。


• 高可扩展性DLL、COM、XML、DCOM、VXML、WML、SOAP等。


• 强大、完善、便捷的数据库支持功能。


• 内置传真功能，支持动态传真模板的定制，支持Windows字库。


• VoIP环境的倡导者。


• 支持多点管理和监控。


• 支持中央远程监控维护。


• 支持远程在线更新应用程序。


• 支持应用的无间断0秒切换。


• 提供客户行为反馈分析功能。


• 支持多种种组网模式。


• 支持各种应用模式，允许动态菜单。


• 底层集成ASR、TTS、CRM产品，允许语音打断功能。


• 完善强大的报表体系。


• 支持可扩展性技术标准（如：VOIP、SIP、VoiceXML和SALT等）体系架构集成。


• 高水平的适应性申请、可测量性和数据连通性。


• 高稳定性，支持单节点的硬盘镜象。


• 高可靠性，支持RAID 、“N+1”等多种备份容错方案。


• 高安全性，提供噪音加密技术和数据加密算法。

• 图形化系统管理


• 警报管理


• 集中监控


• 远程管理


• 自动业务管理


• 交易记录管理


• 错误日志管理

• 高端（65线以上）IVR的技术和市场的领导者（Gartner集团统计）。


• 1996年亚特兰大和2000年悉尼两届奥运会自助语音服务系统（IVR）提供商。


• 2001年第一个使用深度语言处理技术（DLP）来进行完整的邮件自动化回复解决方案。


• EDIFY是2000年无线网络领域的领导者，可通过WAP、iMode和SMS等多种网络标准为顾客提供服务。


• 2003年度全球最佳多媒体联系中心解决方案，以及2003年度北美地区最佳客户关系管理（CRM）解决方案（ContactCenter World.com统计）。


• 2000—2006年，EDIFY连续获得Customer Interaction Solutions杂志颁发年度客户交互解决方案语音技术优秀奖，同时，获得Frost & Sullivan市场调查公司颁发的市场战略领导奖（Market Strategy Leadership Award）和客户交互解决方案杂志评选的卓越的客户关系管理奖。


• 2001至2006年度，EDIFY在中国金融行业呼叫中心IVR市场占有率稳居第一（根据信息产业部呼叫中心职业指导委员会相关市场调研统计情况）。


• 通过VoiceXML论坛的平台认证程序，获得VoiceXML 2.0的认证。


• 2005年，EDIFY成功开发出以单一服务器同时支持多达480个语音端口的新业界标准，同年又推出强大的客户电子语音应用程序。


• EDIFY银行业语音的第一个财经服务社，申请并通过了美国微软公司的认证。


• EDIFY连续三次被Gartner Group评为2004，2005，2006年度企业语音接口和IVR领先者。


• 2001年度，EDIFY无线应用解决方案获得MBUSINESS Mobile Master Award“企业级应用”奖项。


• 2002年度，EDIFY自然语言解决方案获得TMC最佳客户关系管理应用奖项。


• 2003年度，EDIFY解决方案应用获得Speech Technology Magazine最佳创新解决方案奖项。
• 2003年度，EDIFY获得SpeechTEK AVIOS 最佳客服中心解决方案和最突出技术表现两项大奖。
• 2003年度，EDIFY 获得Communications Solutions Magazine年度最佳产品及解决方案奖项。
• 2003年度，EDIFY获得呼叫中心行业最高荣誉“最佳多媒体联系中心解决方案”和“最佳客户关系管理解决方案”奖项。


• 2004年度，EDIFY获得Frost & Sullivan 语音产品解决方案战略领导奖项。


• 2004年度，EDIFY被Gartner 评测为IVR市场及企业级语音门户解决方案全球领先厂商。


• 2004年度，获得Nuance 2004 Voice Industry Award 奖项。


• 2004年度，Datamonitor对EDIFY EVIP新产品发布及其市场领导者地位的高度评价。

	"EDIFY's 8.5 release provides users with the most extensive set of speech and text-to-speech resources available as well as very broad standards support," said Mark Plakias, Senior Analyst at The Zelos Group. "By participating in our Speech Solution Challenge at the SpeechTEK 2003 conference, leading speech vendors such as EDIFY will be able to showcase the strength of their platform. I think attendees are really looking forward to seeing leading platforms like EDIFY shine in a live test case scenario."
	"The Vision Award recognizes solutions that pragmatically push the technology envelope," said Steve Weissman, President of Kinetic Information. "RAC's use of natural language processing to enhance its Web and email customer service systems clearly qualifies it as Visionary, and we are pleased indeed to award it with Vision honors."
	"Integration is a top priority for enterprise IT groups," noted Mark Plakias, Senior Vice President of Zelos Group. "XML technologies like Voice XML expedite this, but it takes products like C-Server which can deliver integration at the business rules and application-level to deliver truly integrated multi-channel solutions to companies who want a consistent experience across phone, wireless, and Web."
	"EDIFY is playing a leading role in the customer service space based on its deep understanding of the 客服中心 market," said Dick Bucci, Industry Analyst at Frost & Sullivan. "EDIFY has set itself apart by offering a highly reliable and scalable multi-channel solution that is backed by the company's solid reputation and strong capabilities to deploy the service on a truly global scale. We are pleased to award EDIFY our highest honor in recognizing their exemplary contribution and we expect such innovations to produce lasting, precedent-setting trends in the industry."
	"Speech-enabled voice self-service is generally easier for the user and more human than touchtone," said Benjamin Farmer, Managing Analyst at Datamonitor. This is important to an enterprise's customers. More important to an enterprise's bottom line, however, is that deploying speech-enabled applications often leads to shorter calls, and can help automate functions that cannot be automated well with touchtone, creating new savings as well as more satisfied customers."
	Intervoice receives commendation in the “Best Roaming Product or Service” category at 3GSM World Congress 2007 Awards in Barcelona, Spain. Learn More
	Intervoice Media Exchange is named Best Carrier Platform of 2006 by Speech Technology Magazine. Learn More
	Intervoice Receives Customer Interaction Solutions Magazine’s CRM Excellence Award for 2006. PersonalizeIT Singled Out for Helping Clients Improve CRM Learn More
	Intervoice Wins 2005 Communications Solutions magazine Product of the Year Award for Media Exchange for Service Providers
	Frost & Sullivan Recognizes Intervoice with the Growth Strategy Leadership Award in the Interactive Voice Response Market
	Superior Court of California, Napa County receives Most Innovative Speech Solutions Award based on EDIFY and ATI technology
	Intervoice positioned as a leader in the Gartner Interactive Voice Response (IVR) and Enterprise Voice Portal Magic Quadrant 2005.
	CRM Excellence Award for Multi-Lingual Interactive Government Speech Solution
	2005 Frost & Sullivan Excellence in Technology Award for demonstrating the highest level of development for voice and speech product applications
	Voice Banking Packaged Application Receives Honors for Providing Innovative Speech Solutions
	Customer Interaction Solutions names EDIFY Voice Interaction Platform (EVIP) 9.0 as Product of the Year.
	EDIFY Receives Frost & Sullivan 2004 Speech Solution Product Strategy Differentiation Strategy Award.