上海宝东信息技术有限公司 诚聘
发布日期:2008年04月03日
有效期:长期
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上海宝东信息技术有限公司是香港 Datatool Limited 的全资子公司。致力于为呼叫中心提供呼叫中心运营管理方案和服务。
Datatool Limited向用户提供了卓越的呼叫中心运营管理系统,包括排班系统、电子培训系统、绩效管理系统、坐席分析系统、质检系统、录音系统和屏幕录制系统。
目前,Datatool Limited已将产品覆盖到中国大陆、韩国、香港、澳门等多个国家和地区。所提供的解决方案和服务在金融业、电信业、保险业、大型企业等行业的客户服务中心/联络中心中扮演重要的战略角色。
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销售经理 (上海、北京、深圳 3名)
Engineer (上海、北京各1名)
IT Manager (上海 1名)
系统工程师 (上海、北京、深圳各1名)
顾问 / 应用顾问工程师 (上海、北京、深圳各1名)
行政助理 (北京)
Technical Support Engineer
Application Support Specialist
销售经理 (上海、北京、深圳 3名)
工作性质:全职
月薪范围:面议
工作经验:3年
学历:大专以上
职位要求:
熟悉呼叫中心市场,具备相关的技能和知识,在IT或通讯服务行业有3年以上的经验,具有一定的客户资源。熟悉CTI领域的技术、规范、产品以及相应的行业应用和运营的解决方案;
有成功的服务、IT产品或系统集成的销售业绩,有丰富的银行、保险、电信、政府等行业软件工作经验或者客户资源的优先考虑;
良好的书面和口头交流技巧,很强的分析能力及方案写作能力,性格开朗、外向、有很强的表达能力;
善于处理各种复杂的关系,长于沟通和商务谈判;
工作责任心强,细致认真,有良好的团队合作精神,具有优秀的职业素质和道德品质,敢于承担工作责任,能承受较大工作压力;能够适应经常出差;
良好的团体精神和协调能力;
英语四级以上。
Engineer (上海、北京各1名)
工作性质:全职
月薪范围:面议
工作经验:1年或以上(考虑基础良好的应届毕业生)
学历:本科
岗位职责:
负责Call Center 录音系统及高级应用软件的安装实施及维护;
负责Call Center排班管理系统、呼叫中心优化方案的实施及维护;
软件设计及代码编写;
用户使用文档编写、产品介绍及客户培训。
任职资格:
良好的逻辑思维能力和对问题的分析判断能力;
阅读英文原文文档和开发资料的能力;
良好地沟通,团队合作及独立工作的能力;
踏实、勤奋,责任心强,能承受压力;
以客户为中心,具有商业意识。
IT Manager (上海 1名)
工作性质:全职
月薪范围:面议
工作经验:2年
学历:大专以上
岗位职责:
项目实施过程中的服务与跟踪;
为用户提供电话响应服务,配合与协调售后支持;
用户培训,用户手册的编写;
ERP系统的建设、维护及数据处理;计算机故障排除;
公司网站建设、网页制作、后台及数据库维护。
任职资格:
大学本科以上学历 电子类、管理类、计算机类专业;
1年以上的工作经验,有相关工作经验者优先;
有较好的归纳分析能力、沟通能力、协调能力和组织能力;
具有所属模块方面的专业知识以及较好的计算机和管理方面知识,具有较强的组织协调能力。
系统工程师 (上海、北京、深圳各1名)
工作性质:全职
月薪范围:面议
工作经验:3年(全职)
学历:本科以上
岗位职责:
负责Call Center 录音系统及高级应用软件的安装实施及维护;
负责Call Center排班管理系统、呼叫中心优化方案的实施及维护。
需兼任一定的售前支持、项目实施、运营培训的任务。
任职资格:
计算机、通讯等相关专业本科有3年工作经验或以上;
具有呼叫中心系统开发经验,熟悉呼叫中心的各项技术,有参与大型项目的经验-银行、保险、电信、政府等行业软件工作经验或者相关知识优先;
熟悉Call Center的业务需求和流程;掌握CTI平台的应用开发;掌握坐席应用系统的开发;掌握面向对象的程序设计方法;熟悉Web-Based应用软件,熟悉数据库技术,至少掌握一种常用的数据库系统(SQL
server、Oracle等);良好的编程能力及经验;
熟悉AVAYA, Genesys, Cisco, Nortel等主流PABX/ACD/CTI产品并有实际工作经验者,优先考虑;
热爱IT事业、具有团队工作精神,能够适应经常出差;品行端正、具有良好的工作态度,敢于承担工作责任,能承受较大工作压力。
顾问 / 应用顾问工程师 (上海、北京、深圳各1名)
工作性质:全职
月薪范围:面议
工作经验:5年(全职)
学历:本科以上
主要职责:
为客户提供呼叫中心绩效管理解决方案和排班系统的咨询及应用管理,负责完成对呼叫中心运营优化管理的售前服务,包括技术交流、标书制定和应答标等;
制作技术演示文档和进行技术交流。负责针对与呼叫中心绩效管理产品、排班管理系统或者其它运营管理产品的分析评估,根据客户需求规律,及时总结出有竞争力的解决方案;
通过专业的呼叫中心绩效管理或者运营管理咨询,客户需求收集,取得客户对公司产品的认可;
对合作伙伴、客户管理人员、坐席代表进行绩效管理方面的培训;
具有实际呼叫中心运营经验者优先考虑。
熟悉呼叫中心排班管理系统者优先考虑。
具备良好的客户服务意识,团队合作精神,品行端正、具有良好的工作态度,敢于承担工作责任,能承受较大工作压力。
职位要求:
五年以上呼叫中心运营管理经验或者三年以上呼叫中心行业项目实施经验。
具有呼叫中心系统运营咨询或售前技术支持经验,良好的方案设计能力和文字功底,良好的组织、沟通、协调与表达能力;
熟悉呼叫中心的组织结构、业务需求和流程;
具有呼叫中心绩效运营经验或者排班、绩效管理顾问经验优先考虑;
大学英语四级或以上。
行政助理 (北京)
性别要求:女
任职资格:
大专以上学历,财务、商业、行政或秘书等相关专业;
熟悉INTERNET、OFFICE等软件,计算机操作纯熟,具有较好的文字功底和较强的可塑性;
协助分公司经理处理商务事宜,协助总公司参与相关市场活动;
能独立处理公司后勤和有关行政事务,有较强的沟通协调能力;
诚信、敬业,有较强的责任心及团队合作精神。
Technical Support Engineer
Summary:
This position troubleshoots and services
basic customer service inquiries for Verint's
proprietary hardware/software. It is responsible
for resolving standard technical issues seen
repeatedly within the customer base for a particular
product line and configuration. This position
will also function as a Subject Matter Expert
(SME) on the Product Support Team, providing
product support on database technology Qualifications
Team player
Strong problem-solving skills
Good oral and written communication skills
Professional demeanor; ability to interact
positively with customers
Bachelors Degree in Computer Technology or
equivalent
Three to five years relevant customer field
experience supporting the implementation, and
troubleshooting of web-based software applications
and related technology infrastructure
Technical certifications a plus
Basic understanding of theory, components involved,
and interaction between the product and its
associated technology infrastructure
Basic understanding of troubleshooting flow
Competence in operating systems, including
Windows 2000/2003, desktop, domains (Active
Directory), and Windows security
Understanding of networking, including protocols
(TCP/IP, FTP, SMTP, etc.), components and hardware
(DNS, WINS, hubs & routers), security
Knowledge of databases, including MSQL, Sybase,
queries, schema, and stored procedures as applicable
to the product set supported.
Knowledge of computer hardware, including vendors,
RAID, processors, storage, RAM
Knowledge of Web Technology, including IIS,
HTML, .Net, administration, security and lockdown
Knowledge of Application Servers such as Weblogic
as applicable to the product set supported
Knowledge of Enterprise Reporting tools such
as Crystal Enterprise as applicable to the product
set supported
Strong organization and analytical skills Equal
Opportunity Employer M/F/D/V
Application Support Specialist
Summary:
Application Support Specialists are expected
to be able to analyze, investigate, document
and manage client support requests. While maintaining
focus on quality deliverables, Application Support
Specialists effectively manage tasks related
to hands-on technical enterprise software deployment,
client support, software Q/A, training and implementation
of projects。
This role will also be responsible for ongoing
application testing. In performing the essential
functions of this role, the work environment
is fast-paced. All applicants must be technically
proficient, enthusiastic, flexible, customer
solution oriented, and willing to travel up
to 25% annually.
Qualifications:
Education/Experience:
Bachelor's degree required
Knowledge at a Systems Administrator's level,
specifically of Windows server infrastructure
in a web-centric production environment with
solid IIS knowledge is required. Minimum of
one year.
Very strong understanding of Microsoft server
technologies and security related to Microsoft
technologies.
General knowledge of Internet & network technologies/protocols:
FTP, COM+, DTC, LDAP and Firewalls
Database experience using SQL Server 2000 and/or
SQL Server 2005. Experience should include the
following items:
Database Backup and Restore utilities
Data Transformation Services (DTS)
Stored Procedures
Security Management
MS Access Databases
Support existing Access databases and define/develop
new solutions.
Support the requirements definition, design,
development, testing, documentation and training
for the creation of new databases using MS-Access
with a SQL Server backend
Experience with Visual Basic for Applications
(VBA)
Must show a strong history of playing an active
role working with customers
and internal resources to deploy a product.
Strong writing, communication, and presentation
skills are a must.
Interpersonal Skills:
Strategic thinker with strong analytical ability
Strong team player who enjoys working in a
fast paced team atmosphere
Excellent Interpersonal skills
Self directed and self motivated
Responsibilities:
Take an active role in the creation, testing
and implementation of software version upgrades
Work independently with our customers' technical
teams on both pre- and postsales technical issues.
Work with customers to define requirements
and implementation details to successfully customize
and deploy our suite of products.
Hands-on technical enterprise software deployment
support
Work with client IT departments to determine
the best hardware, network, and software configurations
to support the software at all levels of the
organization.
Interface with the Software Development team
as needed to successfully support clients and
end users in using our suite of products.
Equal Opportunity Employer M/F/D/V
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联系方式:
应聘简历,请发送至: sxu@datatool.cn