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基于Asterisk和TTS/ASR语音识别配置示例

2019-06-13 10:16:22   作者:james.zhu   来源:Asterisk开源派   评论:0  点击:


  智能客服的开发基于ASR和TTS的处理是一个非常关键的技术点。通过软交换平台直接和一些大公司的ASR和TTS接口进行交互,通过媒体服务器的拨号规则的处理,可以实现智能客服,或者自动拨号功能。
  以下是笔者看到的一个比较完整的示例,此示例支持了Asterisk,google ASR/TTS API接口。通过API调用返回的结果来实现呼叫的处理。现在和大家分享一下具体的处理流程:
  首先,我们一下基于Google的语音识别的处理。首先需要安装依赖支持包:
  然后把speech-recog.agi的AGI文件拷贝到 /var/lib/asterisk/agi-bin/
  拷贝进去以后,处理执行权限,保证agi那个正常工作。此agi配置文件配置了API接口的调用机制。
  使用语法:
  agi(speech-recog.agi,[lang],[timeout],[intkey],[NOBEEP])
  通过拨号规则的AGI接口调用语音识别和TTS数据:
  imple speech recognition
  exten => 1234,1,Answer()
  exten => 1234,n,agi(speech-recog.agi,en-US) //
  exten => 1234,n,Verbose(1,The text you just said is: ${utterance})
  exten => 1234,n,Verbose(1,The probability to be right is: ${confidence})
  exten => 1234,n,Hangup()
  ;;Speech recognition demo:
  exten => 1235,1,Answer()
  exten => 1235,n,agi(googletts.agi,"Say something in English, when done press the pound key.",en)
  exten => 1235,n(record),agi(speech-recog.agi,en-US)
  exten => 1235,n,Verbose(1,Script returned: ${confidence} , ${utterance})
  ;Check the probability of a successful recognition:
  exten => 1235,n(success),GotoIf($["${confidence}" > "0.8"]?playback:retry)
  ;Playback the text:
  exten => 1235,n(playback),agi(googletts.agi,"The text you just said was…",en)
  exten => 1235,n,agi(googletts.agi,"${utterance}",en)
  exten => 1235,n,goto(end)
  ;Retry in case speech recognition wasn't successful:
  exten => 1235,n(retry),agi(googletts.agi,"Can you please repeat more clearly?",en)
  exten => 1235,n,goto(record)
  exten => 1235,n(fail),agi(googletts.agi,"Failed to get speech data.",en)
  exten => 1235,n(end),Hangup()
  ;;Voice dialing example
  exten => 1236,1,Answer()
  exten => 1236,n,agi(googletts.agi,"Please say the number you want to dial.",en)
  exten => 1236,n(record),agi(speech-recog.agi,en-US)
  exten => 1236,n,GotoIf($["${confidence}" > "0.8"]?success:retry)
  exten => 1236,n(success),goto(${utterance},1)
  exten => 1236,n(retry),agi(googletts.agi,"Can you please repeat?",en)
  exten => 1236,n,goto(record)
  以上是ASR的接口调用,用户也可以使用TTS调用方式。当然,首先需要创建一个tts.agi 文件,拷贝此文件到agi默认路径,执行权限设置,保证其可执行。
  使用语法:
  agi(googletts.agi,text,[language],[intkey])
  TTS和asterisk的测试示例:
  GoogleTTS Demo
  exten => 1234,1,Answer()
  ;;Play mesage in English:
  exten => 1234,n,agi(googletts.agi,"This is a simple google text to speech test in english.",en)
  ;;Play message in Spanish:
  exten => 1234,n,agi(googletts.agi,"Esta es una simple prueba en espa?ol.",es)
  ;;Play message in Greek:
  exten => 1234,n,agi(googletts.agi,"Αυτ? ε?ναι ?να απλ? τ?στ στα ελληνικ?.",el)
  ;;Play message in Japanese:
  exten => 1234,n,agi(googletts.agi,"これは、日本の简単なテストです。良い一日を。",ja)
  ;;Play message in simplified Chinese:
  exten => 1234,n,agi(googletts.agi,"这是一个简单的测试,在中国。有一个愉快的一天。",zh-CN)
  ;A simple dynamic IVR using GoogleTTS
  [my_ivr]
  exten => s,1,Answer()
  exten => s,n,Set(TIMEOUT(digit)=5)
  exten => s,n,agi(googletts.agi,"Welcome to my small interactive voice response menu.",en)
  ;;Wait for digit:
  exten => s,n(start),agi(googletts.agi,"Please dial a digit.",en,any)
  exten => s,n,WaitExten()
  ;;PLayback the name of the digit and wait for another one:
  exten => _X,1,agi(googletts.agi,"You just pressed ${EXTEN}. Try another one please.",en,any)
  exten => _X,n,WaitExten()
  exten => i,1,agi(googletts.agi,"Invalid extension.",en)
  exten => i,n,goto(s,start)
  exten => t,1,agi(googletts.agi,"Request timed out.",en)
  exten => t,n,goto(s,start)
  exten => h,1,Hangup()
  以上示例是一个国外开发人员的开源代码分享,笔者没有测试,因为访问Google还是有很多不方便的地方。开发人员也提供了语音合成的接口,支持微软的翻译工具来实现,读者可以进一步研究。读者可以根据ASR和TTS的接口给的大概思路,利用我们国内的ASR和TTS厂家(例如,百度,科大讯飞等)的API接口进行调整来实现ASR/TTS/IVR的流程处理。
  参考资料以及源代码下载:
  http://zaf.github.io/asterisk-speech-recog/
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