科胜通软件技术（上海）有限公司 诚聘
发布日期：2005年06月03日
有效期：30天
科胜通软件（Concerto Software）是全球知名的客户联络中心解决方案提供商，是全球呼叫中心领域呼入和呼出技术发明者，在过去一年，通过一系列并购，科胜通软件不仅业务不断增长，产品和解决方案范围也得到了显著的扩展。为了给中国客户提供更及时周到的服务，科胜通软件技术（上海）有限公司，特诚聘以下技术人员，我们将为您提供具有竞争力的年薪、全面的认证培训和富有挑战的发展空间。
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POSITION: Concerto Solution Consultant
CITY: Beijing, Shanghai, Guangzhou and Hong Kong
REPORTS TO: Regional Account Executive and Technical
Service Manager
KEY OBJECTIVE
Provide technical and functional technical Pre-sales
and Post-sales support to prospective customers and partners
while ensuring customer satisfaction with minimal supervision.
Design and validate Concerto CIM (Customer Interaction
Management) solutions, including advanced product concepts,
customer business relevance and future product direction.
Effectively present, communicate and demonstrate Concerto
CIM solution to the customer. Maintain expertise in the
latest product offerings, including competitive strengths
and weaknesses.
SPECIFIC RESPONSIBILITIES
artner with Account Executive by providing the necessary
support to compete effectively with key competitors
Develop, present and demonstrate Concerto CIM solutions
to prospective customers based on detailed customer requirements.
Understand the dependencies on other Concerto and 3rd
party components to develop complete solutions for customers
Support the development of customer workshops, pilots
and proof-of-concepts
Be the recognised subject matter expert for CIM solutions,
learn and maintain product knowledge and transfer knowledge
to internal Account Executive and other relevant Concerto
communities
Provide necessary input into RFP's
As an integral member of the sales team, contribute in
detailed qualification of opportunities, formulation of
strategies and technical approaches, plans for presales
campaigns
As an integral member of the technical support team -project
implementation at customer site
......
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