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开源自动外呼系统-goautodial越来越厉害了

2020-03-12 13:51:54   作者:james.zhu   来源:Asterisk开源派   评论:0  点击:


  五年前一直配合goautodial这个项目做了一点工作,后期因为其他的原因没有继续配合它们进一步的开发。今天,一个开发人员联系我,我才发现这个开源项目目前发展的越来越强大了,集成了kammailio,集成了CRM,支持了预拨号,ISO安装,命令行配置。基本上就是一个多渠道的完整外呼产品了。goautodial已经发布了4.0版本。用户可以下载,接入SIPtrunk/网关/E1语音板卡,完全可以实现自动外呼的系统。
  使用的技术包括:
  • Bootstrap 3
  • WebRTC
  • JSSIP
  • HTML5
  • JQuery
  • Asterisk
  • Vicidial
  • Kamailio
  • CreamyCRM
  • OSticket
  • Live Helper Chat
  支持的功能:
  Call Management
  • Dedicated Direct Calling User Extensions
  • Personal Voicemail & Team VoiceMail
  • Outbound Calls - Manual, Preview, Auto and Predictive
  • Inbound calls - Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing
  Campaign Management
  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID - Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Dynamic Area Code Caller ID
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)
  Compliance
 
  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance
  Call Recording & Voice Log Storage
  • Full Call Recordings or on-demand
  • Option to Store Call Recordings on your own FTP server
  Lead Management
  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions
  Supervisor Management
  • Real-time Dashboard
  • Listen-in, Barge-in & Whisper
  • Force Log-out
  • Reports and Analytics
  Team Management
  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers
  安装截图:




  下载链接:https://goautodial.org/projects/goautodialce
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