天芝－敏迪通讯有限公司 诚聘
发布日期：2008年03月28日
有效期：30天
--------------------------------------------------------------------------------
敏迪网络是一家国际化的电讯设备供应商，它在实现语音数据集成方面始终处于国际领先地位。公司成立于1973年，总部位于加拿大首都渥太华（Ottawa）市。在过去的三十年中，敏迪公司不断推陈出新，产品从居世界领先地位的商用通讯系统、网络化的语音和数据产品、计算机电话集成（CTI）方案、信息处理系统、公网交换设备到新一代企业IP综合业务系统，以及全套的呼叫中心解决方案。敏迪通讯产品在业界具有很高的知名度，在北美和欧洲具有广泛的、忠诚度极高的客户群。为配合中国通讯市场的发展，敏迪公司于1994年在天津经济技术开发区合资成立了天芝－敏迪通讯有限公司，引进先进的技术和管理经验，全面负责敏迪产品在中国市场的推广、研发、销售和售后服务。在十几年的发展中，公司凭借不断推出的尖端通讯产品及完善的客户支持服务体系，扩大了市场份额，保持了旺盛的企业生命力，成为中国大陆地区首屈一指的尖端通讯设备制造商，并且通过遍布全国各大城市的代理销售公司和客户服务中心，更便捷、迅速地服务于广大中国用户。
公司网页：www.mitel.com.cn
--------------------------------------------------------------------------------
招聘职位： 售前工程师-北京
Support Engineer
Assist the business development manager or
the regional sales manager in recruiting and
supporting the new channels
Assist the business development manager or
the regional sales manager in identifying the
opportunities for new business segment and provide
meaningful solutions and proposals to the customers
to accelerate the closing of the deal
Ensure timely resolution of customer issues
by responding with answers to technical questions
or referring issues to other more technical
or more experienced support partners.
Ability to response to tenders, construct and
conduct the sales training, make product demonstration
and presentations successfully and independently
Writing successful case, application note as
well as solution note
Proof reading translated technical material
Maintain and expand working knowledge of current
and pre-released Mitel products and solutions,
as well as their integration and methods of
support delivery , assist in the field trial
when necessary
Providing technical support to Mitel/TMTC's
dealers for the existing range of Mitel products.
This applies to all aspects of the delivered
product and involves providing telephone support,
remote access, lab investigation and customer
site visits.
Efficiently managing the problem escalation
and resolution process from dealers throughout
the country by agreeing problem priorities as
per defined criteria and ensuring that issues
are progressed and addressed in accordance with
Mitel/TMTC processes and time scales
Solid report to the Regional Sales Manager
and Dotted report to the Technical Support Manager.
The successful candidate should have
Minimum three years experience working as presales
support in telecom/IT industry
Excellent organization, communication, presentation,
project management, negotiation and problem
solving skills.
The ability to analyze and determine the most
effective method of problem resolution by utilizing
applicable resources when needed
Extensive knowledge in telecom, enriched LAN/WAN
knowledge is a solid plus
System integration working experience is an
advantage
Having good technical knowledge about Internet,
Server, VoIP as well as voice telephony
Bachelor degree in Engineering (Telecom, Electronics,
Computer Science) or equivalent
Enthusiastic and result oriented
Willing to travel
--------------------------------------------------------------------------------
联系方式：
应聘简历，请发送至： tmtc_hr@mitel.com.cn
